FAQ

1. WHEN WILL MY ORDER BE SHIPPED?
   Shipping charges: Free for all orders over $50.
   Processing Time: 2 – 4 business days
   Shipping Time: 5 – 10 business days
2. CAN I CHANGE OR CANCEL MY ORDER?
   You may cancel your order or change your address details within 1 hour after purchase only, as our products are made to order and production begins shortly after. Please email us as soon as possible with your request, labeling the subject line: CANCEL MY ORDER, and make sure to include your FULL NAME and ORDER NUMBER.
3. WHO DO I CONTACT FOR PRESS INQUIRIES?
   For all press inquiries, email us at support@chicloom.store and your email will be forwarded to the right person!
4. WHAT CARRIER DO YOUR ORDERS SHIP WITH?
   All orders are shipped via DHL, USPS, UPS, or FedEx, depending on carrier availability and shipping volume at the time of your order.
5. ARE THERE DUTIES FOR USA ORDERS?
   No additional fees! Duties and import taxes only apply to international orders shipped outside the USA.
6. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
   We accept payment through PayPal, including: Visa, Mastercard, JCB and all major debit/credit cards.
7. CAN I RECEIVE A REFUND?
   Since our products are made to order and personalized for each customer, we are unable to offer refunds or returns due to change of mind, incorrect size, color, or design selection. However, if your product arrives damaged, defective, incorrect, or does not arrive within the estimated shipping window, you are eligible for a replacement or full refund. Please see our Return and Refund Policy for full details.